Refund Policy

Blind Box

A "Blind box" is a product that customers cannot identify which exact product of a series that they purchase before opening it.

We cannot guarantee you will get the secret edition: The number of products in each series varies, and obtaining the secret edition is completely random.

We also cannot guarantee you will receive a specific product: The products you receive are random, and we cannot determine in advance which one you will get.

We do not offer any refunds or replacements for changes of mind regarding your purchase.

Due to the unique nature of this product, we do not accept returns or exchanges unless there is a quality issue.

Please record an unboxing video when opening the package.

Defective or Damaged Products

If you have received faulty or damaged products, please contact us at via our 'Contact Us' form with images of the product within 7 days.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If you have any questions about your order, please contact us at via our 'Contact Us' form

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label. Once a return has been approved and/or received, the order will be refunded in full pending approval, minus shipping charges.

To begin a return, kindly get in touch with us at via our 'Contact Us' form

Lost or Stolen Packages

Echo's Secret Shop is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Echo's Secret Shop will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.