Refund Policy

Defective or Damaged Products

If you have received faulty or damaged products, please contact us at via our 'Contact Us' form with images of the product within 7 days.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If you have any questions about your order, please contact us at via our 'Contact Us' form

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us at via our 'Contact Us' form

Lost or Stolen Packages

Echo's Secret Shop is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Echo's Secret Shop will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.