Frequently Asked Questions (FAQ)
Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and any other payment options supported by Shopify Payments.
HOW SECURE IS MY PERSONAL INFORMATION?
Our website adheres to the highest industry standards in order to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
Order Tracking
MY TRACKING NUMBER IS NOT WORKING
Please contact us at via our Contact Us form in case you need to know more about your shipment and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address you used at checkout. The tracking number is normally available within the next few days of dispatch.
If you entered your contact information incorrectly at checkout, please feel free to contact us via our 'Contact Us' form for further assistance!
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
Shipping & Delivery
DO YOU SHIP INTERNATIONALLY?
Our website ships worldwide every day. Shipping is available for most countries worldwide!
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
All items are subject to a handling period before they are dispatched.
Most orders leave the warehouse within 1-3 days of payment.
We will notify you by email when your items have been shipped.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
We strive to get your order into your hands as fast as possible. If you have concerns about any delays in receiving your item, please contact us via our 'Contact Us' form.
HOW LONG DOES SHIPPING TAKE?
5-12 business days for shipments to the USA, and 8-20 business days for international shipments
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
HOW IS THE PACKAGE BEING DELIVERED?
This will depend on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?
Our warehouses are located in China & United States. If you need more information about this, please contact us via our 'Contact Us' form.
Returns & Refunds
WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from us, please contact us via our 'Contact Us' form.
After purchase
I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, contact us via our 'Contact Us' form as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: We cannot offer refunds for purchases made to the wrong address.
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services & our shop are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the shop. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact us via our 'Contact Us' form as soon as possible after you've placed your order and we might be able to take care of it.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.